Total Quality Management Essay -- GCSE Business Marketing Coursework E

Total Quality ManagementThe emergence of the spheric marketplace demands that a ships society act on a b every-shaped scale to be competitive. Competing on this level requires that a company entrust a superior product and superior service. Companies desiring to achieve international fictitious character status now puzzle a manufacturing, attri onlye control, and documentation normal in which to strive. ISO 9000 is the implemented international regale management baseline for which every(prenominal) participating organizations will adhere. normalisation appears to be the key to survival in todays domestic and international marketplace. Consumers and businesses alike demand the assurances that the products they purchase from one company are equal in tonus to the product they purchase from another. Consumers overly demand that every product they purchase from a particular company meet the same specifications as the next. The key to developing this uniformity of sta ndards and quality among and within companies is to establish a set of closely monitored procedures to be followed by all. The focus on the ISO 9000 and ISO 9001 standard is not on manufactured products, but the bear on implemented to achieve that product. By certifying a manufacturing and documentation process with the Geneva based International Organization for Standardization, registered companies have realized a dramatic decline in node complaints and signifi trickt reductions in operational costs. This is due to the required franchise process. By successfully completing the ISO 9000-registration process, companies can identify and correct processes that are costly and unproductive. This is simply good for business. Additionally, ISO 9000 registered companies, minute of their ISO registered product, demand that their suppliers be ISO 9000 registered.The ISO 9000 series consist of five standards that fall into both categories. The five standards are ISO 9000-1, ISO 9 001, ISO 9002, ISO 9003, and ISO 9000-4. The two categories provide for contractual situations and non-contractual situations. Contractual elements (ISO 9001, ISO 9002, and IO 9003) have been developed for external quality assurance. Meeting these standards indicate to a customer that a companys quality assurance program is capable of providing a quality product or service. Non-contractual elements, ISO 9000-1 and ISO 9004-1, used as gui... ...ocess are not what were intended. Employee stake is crucial. As a process is implemented company wide, employee at all levels will be effected. Their confidence in management and belief that the process will improve all aspects of their position is required if they are to be productive and play a part in the implementation process.Standardization is necessary in todays global marketplace. Consumers demand better quality products and the assurances that these products are well supported. The standardization of processes and systems i s necessary if industry is to meet the consumers requirements. Developing uniformity among industry is necessary to developing this higher quality standard. Companies not responding to this trim are subject to lost revenues and business failure to their ISO 9000 compliant counterparts. ReferencesLarson, J. (1999, April 21). ISO certification not just for majors. Arizona Republic, p. E2.Peach, Robert W. (1997). The ISO 9000 handbook. New York McGraw-Hill(1999). The NASA ISO 9000 home page Online. for sale http//iso9000.nasa.gov/(1999). Welcome to ISO easy Online. Available http//www.isoeasy.org/