Standards and Procedures Essay Example for Free

Standards and Procedures EssayBehaviorAlways conduct yourself in a professional manner. (Inappropriate lyric poem or insinuations exit non be tolerated) Act in best interests of our clients. (Always safeguard our clients information that is not public knowledge.) Foster culture diversity treat others with dignity and respect. (Refrain from criticizing and putting refine fellow employees and customers.) Take causeership of own work and promote opportunity.Follow dress code digest appropriate business casual attire. (Body tattoos and piercings whateverow for be covered at whole times. Please nab telephoner dress code booklet for further description of dress code) Practice integrity and candor in all areas of business. Avoid parting in any activity that could have a damaging effect on attach tos image. Participate in any mandated professional education courses. (Company courses go forth be assigned as needed and employees lead be provided a deadline to complete co urses.) Put freehearted mission above your personal gain.Disclose any practicable conflicts of interest to management which may or may not result in reassignment or termination. (Refrain from partaking in employment in related companies, or engaging in interoffice dating) Encourage other employees to embrace code of ethical motive and report any knowledge of others not adhering to code of ethics. ( Any information provided to management lead remain confidential , retaliation toward origin is prohibited) Accuracy and completenessKeep accurate records, files and books of activities.Maintain friendship standard of 99 percent quality accuracy of work. ( Monthly summary of quality go out be provided based on check of employees work by their direct supervisor) Maintain go with standard of call for production. (Please see production requirements which are based on employees job description) Work scheduled time refrain from partaking in unapproved overtime. (Regular tardiness and unexcused absences will not be tolerated under any circumstances and will be grounds for suspension or termination.) Following acres laws and regulationsDo not engage in any form of Price Fixing, Anti-Trust or Anti Competition. betrothal of gifts and gratuities is prohibited. Adhere to all state ask breaks and timekeeping requirements. Refrain from parting in any activities that might be considered discriminating towards any race gender or religious preferences. Adhere to state sexual agony laws.Ethics Training PlanDesign and DevelopmentManuals will be created which display high societys respectable standards. (WBT) wind vane Based Training courses will be created to provide employees knowledge of the companys good standards in a fun interactive way. Training political platform will include possible ethical situations an employee might find themselves in and how to react in an ethical manner. (WBE) Web Based Exams will be created to check out employees grasp all concepts. PowerPoint presentations will be created and updated often to present possible ethical situations and what the puritanical way to react would be. Webinars will be created several times a year reminding employees how authorised it is to abide by companies ethical standards. Slogans, banners and flyers will be created, displaying companys ethical standards. Monthly company articles will be created displaying the importance of following ethical guidelines.ImplementationFor employees that are initially hired they will undergo Ethics (WBT) Web Based Training Program. They will be provided an Ethics manual to go over and sign stating they read and understand all materiel and agree to abide by companys code of ethics. They will be handed a pamphlet in which to revert second to if they should have any ethical questions on any ethical situations. Finally before beginning their on the job genteelness they will need to pass a web based exam in which they will prove they have grasped the all of companies ethical concepts. For management Because implementation of an ethics broadcast begins with management, it is really important that managers be properly trained to provide our companies employees with proper ethical training. Therefore all managers will be required to also partake in a (WBT) Web Based Training program specifically created for managers of our company who need to understand how important it is that employees lead by example.Managers will be provided with their own ethics manual for which they may revert back to in if they should have any ethical questions on any ethical situations. Managers will be required to attend each year in person training courses on how to encourage proper ethical manner amongst their employees. Finally all Managers will be required to take yearly managers ethics training exam in which they will prove they have grasped all of companys ethical concepts. For all employees All employees will required to undergo Yearly (WBT) We b Based Training programs in order to refresh themselves on the companys ethical standards and to familiarise themselves with updated material.Ethics proficiency testing will always follow WBTs in order to ensure all ethical concepts have been grasped. Management will hold monthly group meetings in which they will present power point presentations displaying possible ethical situations and how to respond in a proper ethical manner. Webinars will be released to all employees several times a year encouraging employees to follow proper ethical standards and reminding them where all information can be found on companies ethical standards. Company will advertise through slogans, banners and flyers reminding employees to follow companys ethical standards.EvaluationManagers will be required to monitor each employees ethical behavior and take immediate action when unethical behavior is exhibited. Employees displaying any type of unethical behavior will be closely monitored and will be prov ided with offset printing a verbal warning, then a written warning followed by termination of employment depending on severity of the situation. Employees exhibiting great Ethical behavior are to be recognized for doing so with a yearly compensation bonus if company should have a strong yearly profit. varaning SystemMonitorAppoint an ethics and compliance officer to do an overview of ethics program. Measure awareness and perceptions of ethics program, procedures and review companys culture. Create and implement an employee satisfaction and recommendation survey for companys ethics program. Observe employees behaviors.Review companies activities.Listening to or review recorded customer service intake calls analyzeSecure commitment of upper management and board of directors. Establish a committee to oversee the ethics audit. Define what is being audited include any areas that are important to an ethical audit. Have documentation with listed measurements of how company is complying wi th required ethical procedures. Do a yearly analysis of companys measurements. Evaluate the companys goals and objectives outline the companys ethical main concerns. Ensure audit processes include the outlooks of all the major stakeholders. Evaluate the compliance program design, arrangement and procedures. Examine whether flowing practices meet legal requirements and company policies and standards. Have all report results verified by an outside source. take into account a report of the final trial run findings to the audit committee and after the report is accepted, it can then be distributed to managers and to the stakeholders.Reporting Misconduct tranquillize employees that any reports of bollix will be kept confidential and that no retaliation will occur. Provide employee with privacy by conducting conversations in a private area. Probe employee for a further explanation of the misconduct and ask if there are any others whom can collaborate their report. Reassure employee th at you will follow-up on this report and provide them with a reasonable timeframe in which you will follow up with them.Review and ameliorate PlanReviewCompare and examine all yearly audits to one another to see if the program is improving. Identify affective and in impelling ethical procedures.Verify the company has a code of ethics that is effective in preventing misconduct. Verify the companys standards and procedures are being dispersed effectively to its employees. Ensure steer management has a system in place to detect ethical issues. Ensure standards and procedures are realistically proficient in identifying and preventing misconduct. Compare and exam all employees for ethical and unethical behavior.ImprovePerform an examination on how company can reduce the risks of misconduct and implement new strategies. Take action against any potential risks that were identified in audit process. If it is determined that that ethical performance is not acceptable, Restructure how auth oritative choices within the company are made. Reward employees who comply with ethics program and punish employees who do not comply. Update codes and ethics yearly in order to ensure that the program is up to date with current laws and regulations.ReferencesFerrell, O. C., Fraedrich, J., Ferrell, L. (2009). Business ethics, ethical decision making and cases. (7e, 2009 update ed.). Mason South-Western Cengage Learning.Nick Ciancio (July 2007). The seven pillars of an effective ethics and compliance program. Retrieved from http//www.globalcompliance.com/pdf/the-seven-pillars-of-an-effective-ethics-and compliance-program.pdf.Marsha Glick (July 17, 2000). Twelve steps for designing effective training programs. Retrieved from http//www.techrepublic.com/article/twelve-steps-for-designing-effective-training-programs/5032124.Mark Lamendola (July 1, 1998). Ten Tips For An rough-and-ready Training Program. Retrieved from http//ecmweb.com/content/ten-tips-effective-training-program.